by Pissed
Explorer

Lack of service

No broad band over a week crap service none turn up bt no customer service wtf going on

6 REPLIES 6
by Grand Master
Grand Master

Re: Lack of service

@Pissed   this is EE where does BT come in to it. ?   And have you called customer services to report this if your a EE BB customer? 

by Pissed
Explorer

Re: Lack of service

Been messed about for a week by ee them told by would come out waited no
one turned up rebooted Friday ee service useless
by
EE Community Support Team

Re: Lack of service

Hi @Pissed 

 

Welcome to the community. 

 

Was it an engineer that was supposed to come? Did you find out why no-one turned up?

 

Chris

by Pissed
Explorer

Re: Lack of service

Ee did the booking wrong so was not sent out
by
EE Community Support Team

Re: Lack of service

Sorry to hear that, @Pissed 

 

Have you spoken to the broadband care team since? Have they re-booked?


Chris

by Grand Master
Grand Master

Re: Lack of service

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

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