21-06-2017 10:21 AM
My go live date was yesterday 20th june and no activation , I have been assured all works are complete and I'm only waiting on activation. Is this normal? I know 2 other people from my village who have had issues with switching to fibre, one took 2 weeks and the other I believe is still waiting (approximately a month) any help would be welcomed. Cheers
21-06-2017 12:13 PM - edited 21-06-2017 12:14 PM
Hello @Derekdarby you can track your BB order online:
Here is a link containing more information on the ordering process and how it works:
If you have any problems or for reassurance please call customer service on 150 from an EE mobile/landline or 0800 956 6000 from any other who have access to accounts and can confirm these details for you. 🙂
21-06-2017 01:37 PM
, as I can't log in, I had to phone on my lunch break to be told I have a new go live date if the 23rd June, until then no help can be given, so now I am sitting and waiting til Friday, which I dare say will come and go with no resolution, I hope I am proved wrong ?
21-06-2017 01:39 PM
Sorry there should have been a "No" at the beginning of the post
21-06-2017 02:27 PM
Hello @Derekdarby there is no access to accounts allowed through here to confirm your go live date I am sorry only customer service can see this. Hopefully your BB activates on the day as normal let us know how you get on if you have the time. 🙂
22-06-2017 01:41 PM
Thanks and I will do, i wouldn't normally worry so much at such an early stage, however as others from the same village have experienced so much hassle and delay getting connected its put my back up staright away with little faith in it being resolved quickly. Also to compound the matter at point of sale i was assured that "we would not be left with no internet connection"
Fingers crossed all goes well tomorrow and my lack of trust is misplaced.
23-06-2017 11:54 AM
Quick update, at approximately 10-30 am I received an email and text saying that the broadband is up and running. I have come home to find that it's not, I only have a flashing orange light next to the broadband symbol, before I phone in is this normal ?
23-06-2017 12:30 PM
So after a conversation with the help desk it appears the router is not synchronizing with the broadband, as a result I have to wait for an engineer which has been booked for Monday, nearly a week after original activation date, as it may be a wiring issue at my end, all I know is the wires have been fine for the last 10 years and worked up until the 20th June, the day of switch over.
After being assured we wouldn't suffer , we are, a week gone , not the end of the world I know but still very very frustrating as I called it on the day I was assured this wouldn't happen.
23-06-2017 03:06 PM
Will do, I hope I get to pay the £50 and a fault is found at my end otherwise I can see this being a long painful process.
23-06-2017 05:57 PM
Welcome to EE's Home Broadband Forum.
What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
23-06-2017 06:14 PM
Hello @Derekdarby sorry to hear you are still facing problems with your new connection. Hopefully everything is sorted and up and running after the engineer visits, keep us updated if you can. 🙂
23-06-2017 10:19 PM
Hi only just seen the reply, I have just found out how to log on to the router, I've taken a screenshot of it and blanked out the info but how do I post it please?
23-06-2017 10:23 PM
The ip addy just has 0.0.0.0
The ip v6 is N/A
The ip v6 prefix is =/0
Are they the parts you needed to know?
23-06-2017 11:35 PM
No, the 6 lines above that please?
& what about the phone?
24-06-2017 03:45 PM
Bb type fibre
Bb status disconnected
Internet status disconnected
time connect 00/00/00
by Cazamataz66 Saturday