by MJ1878 Investigator
Investigator

Invalid Tracking Number

EE have emailed me to say my Broadband Router is on it's way and have given me a reference number to track my order but the number is invalid.

7 REPLIES 7
by Grand Master
Grand Master

Re: Invalid Tracking Number

What letters does the reference no. start with?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MJ1878 Investigator
Investigator

Re: Invalid Tracking Number

The reference number starts with a 9

by
EE Community Support Team

Re: Invalid Tracking Number

Good Morning @MJ1878.

 

Welcome to the community. 

 

On your original order confirmation email does this show your order number?

 

I have sent you a private message for further details. 

 

Katie 🙂

by MJ1878 Investigator
Investigator

Re: Invalid Tracking Number

Hi, this still hasn't been resolved so can you let me know the correct number so I can track my router please?

by
EE Community Support Team

Re: Invalid Tracking Number

I've sent you another private message about this, @MJ1878 🙂

 

Chris

by MJ1878 Investigator
Investigator

Re: Invalid Tracking Number

Where? Nothing in my inbox?

by
EE Community Support Team

Re: Invalid Tracking Number

Have you checked in your community inbox, @MJ1878?

 

Chris

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