by Aidy
Explorer

Internet problems

 
5 REPLIES 5
by Grand Master
Grand Master

Re: Internet problems

Hi @Aidy 

 

What problems are you having?

 

Thanks




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by
EE Community Support Team

Re: Internet problems

Hi @Aidy.

 

Thanks for coming to the EE Community 🙂

 

If you could give us a little more information on your internet problem, we will do our best to help you.

 

Jon

by Aidy
Explorer

Re: Internet problems

Hi
for the last week or so our fibre internet keeps dropping
by Aidy
Explorer

Re: Internet problems

Hi
For the last week or so our fibre broadband keeps dropping
by Grand Master
Grand Master

Re: Internet problems

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

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