by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

Hi

 

Engineer Came fix the break in the line then EE rang this morning I said i did't have any problems which is true but it now 20.30 and had 12 disconnect in last 2 hours so problem still not slove but was told by engineer if there any more problem it nothing to do with my line.

 

so only thing left is the router.

 

if I wanted to replace this with a better router until ee catch up on router generations what router would be best in terms of gamers and streaming and not over heating like the bright box 2 does?

 

Thanks

David

by Grand Master
Grand Master

Re: Internet keeps dropping

Asus, Billion & Netgear VDSL routers are well thought of.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

ok I think skynet taken over the router there was 13 loss of signal since my last post then at 15:13 the router reboot by it self which it has not done in the pass.

 

any recommendation on fighting skynet before it take over the world?

 

Thanks

David

by Grand Master
Grand Master

Re: Internet keeps dropping

What you talking about or is it meant to be a joke?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

skynet is a joke

 

but the router did reboot it self dont know why and how

 

 

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

I dont know what going on with this

 

  • DNS address missing 
  • Slow Internet then it back up
  • router doing weird things it should never do like rebooting it self
  • keeps disconecting

 

Sorry to say but by far EE (or BT) are the worst broadband I ever had in my life.

 

by
EE Community Support Team

Re: Internet keeps dropping

Hello there @Drifty

 

I would certainly suggest speaking to our broadband team for the problems you have posted.

 

They can have a look into this for you.

 

Let us know how you get on.

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

I did this be the 6th engineer coming out and today my xbox said the following:

 

Cannot connect to DHCP server

but my pc is connected fine

 

 

by
EE Community Support Team

Re: Internet keeps dropping

I see @Drifty.

 

Has the engineer been today?

 

Thanks for coming back to us 🙂

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

no they come tomorrow between 8am and 1pm usely about 9.30am they come

 

it not the equipment as the guy i spoke to did a test without the anything connected and same fault came back

 

will just have to wait on engineer and hope it fix this time

by
EE Community Support Team

Re: Internet keeps dropping

Thanks for the update @Drifty Smiley Happy

 

James

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

so Engineer never came because the person didt order the engineer only put it in my notes was up all day for this free my whole day for this if this was anyone else they be long gone by now we see if they turn up tomorrow but not giving my hopes and tomorrow will be last time any problems after tomorrow I look else where.

 

 

by Grand Master
Grand Master

Re: Internet keeps dropping

That is disgusting :(!

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Internet keeps dropping

Hi @Drifty,

 

Have customer services booked a new appointment for you?

 

Thanks

 

James

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

yes they did

he just been no fault find he said even test equipment no fault on cables said only thing is next time it happen report it and ask for a boardband engineer because he can't find nothing

by
EE Community Support Team

Re: Internet keeps dropping

Hi @Drifty,

 

Hopefully the issue has been resolved.

 

Don't hesitate to get in touch with customer services if it happens again.

 

Thanks

 

James

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

I dont think it been resolve because he find nothing to fix and it already disconnected since he been i give it a day or two

by
EE Community Support Team

Re: Internet keeps dropping

Hi @Drifty,

 

Yes, please let us know if you continue to have issues after a couple of days.

 

Thanks

 

James

by Grand Master
Grand Master

Re: Internet keeps dropping

How many devices are connecting to your Brightbox?

 

Suggest you run your LAN with router connected to test socket & only one wired PC, all other devices off, for a day or so & see if it still keeps discon'ing.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

mostly just the one the pc

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