by Troysimm Investigator
Investigator

Internet keeps disconnecting every 5-10 minutes

Brightbox keeps disconnecting every 5-10 minutes. checked the status on the system log and it says the IPCP Down and LCP Down. Not sure how to fix this, any help?

4 REPLIES 4
by Grand Master
Grand Master

Re: Internet keeps disconnecting every 5-10 minutes

Welcome to EE's Home Broadband Forum.

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Troysimm Investigator
Investigator

Re: Internet keeps disconnecting every 5-10 minutes

by Grand Master
Grand Master

Re: Internet keeps disconnecting every 5-10 minutes

Stats are fine but it's only been up for 16 mins. Can you run it for a day or 2 & then repost full stats & uptime. Copying them to a post would be easier.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Troysimm Investigator
Investigator

Re: Internet keeps disconnecting every 5-10 minutes

ok thanks for the help be back in 2 days

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