by wearethedogs
Explorer

Internet issues when streaming videos

I've been having issues streaming videos for a while, constant buffering and crashing no matter which device or streaming service I use. Can anyone help me solve the issue?

 

Router stats:

DSL STATUS This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.
STATUS  Configured CurrentLine StatusLink TypeOperation Mode
--UP
--Fast Path
AutomaticG.992.5 (ADSL2+)
DATA RATE INFORMATIONUpstreamDownstream
1247 (Kbps)
22011 (Kbps)
DEFECT/FAILURE INDICATIONOperation Data Upstream DownstreamNoise MarginLine Attenuation
6.8 (dB)3.1 (dB)
7.9 (dB)15.5 (dB)

Indicator Name Near End Indicator Far End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss Of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds
13.0 (dBm)0.0 (dBm)
00
----
00
----
00
133
----
232
STATISTICSReceived DataTransmitted Data
26580800 (Kbits)
1129584 (Kbits)

 

System Uptime is: 01:57:19

 

Speed test results:

https://www.thinkbroadband.com/speedtest/1534269056434247955

 

Exchange:

https://availability.samknows.com/broadband/exchange/EMSHRWO

 

BT broadband availability checker:

 

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 0115808**** on Exchange SHERWOOD

 

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings     Availability Date   Premise environmentStatus
WBC ADSL 2+Up to 18.5--16.5 to 20.5Available---- 
WBC ADSL 2+ Annex MUp to 18.5Up to 1.516.5 to 20.5Available---- 
ADSL MaxUp to 7.5--6.5 to 8Available---- 
WBC Fixed Rate2----Available---- 
Fixed Rate2----Available---- 
ADSL Multicast------Available---- 
Bridge TapU      
VRIN      
NTEFaceplateN      
Last Test Date11-08-2018      

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note:

Thank you for your interest.

 

 

7 REPLIES 7
by Grand Master
Grand Master

Re: Internet issues when streaming videos

Your BB connection is fine. Are you streaming these over WiFi?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by wearethedogs
Explorer

Re: Internet issues when streaming videos

Could it be a latency issue?

 

I have just run a test on the BT e wholesale site and got the llowing results:

 

Download Speed(Mbps): 17.25 Mbps 

Upload Speed(Mbps) : 0.12 Mbps 

Ping Latency(ms): 880 ms 

by Grand Master
Grand Master

Re: Internet issues when streaming videos

The TBB speedtest didn't show such high latency, only 28 ms.

 

What site are you streaming from? Run a tracert command to it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by wearethedogs
Explorer

Re: Internet issues when streaming videos

Have been having issues for a while now over a number of sites. Plugged into the cable for the first time today which did help but didn't fully solver the issue. I have just done this for iplayer:

 

 

C:\Users\PAUL>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.249.210]
over a maximum of 30 hops:

1 2 ms 12 ms 1 ms BrightBox.ee [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 18 ms 23 ms 12 ms 213.1.128.141
5 14 ms 14 ms 14 ms 213.1.78.122
6 15 ms 20 ms 18 ms 87.237.20.128
7 15 ms 14 ms 13 ms bluestream-gw-b.thdo.bbc.co.uk [212.58.239.54]
8 * * * Request timed out.
9 18 ms 22 ms 14 ms ae1.er02.lbh.bbc.co.uk [132.185.254.142]
10 41 ms 34 ms 39 ms 132.185.252.130
11 15 ms 14 ms 13 ms bbc-vip148.lbh.bbc.co.uk [212.58.249.210]

Trace complete.

 

 

by Grand Master
Grand Master

Re: Internet issues when streaming videos

An Ethernet connection is far more reliable than WiFi.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by wearethedogs
Explorer

Re: Internet issues when streaming videos

Appreciate that. Does the tracert look normal ?

by Grand Master
Grand Master

Re: Internet issues when streaming videos

Yes & it's that fast as you are on Fast Path.

 

However Step 1 to the router is slow. Must be over WiFi. With Ethernet should be < 1ms.

 

Mine is:

C:\>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.249.210]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  OrangeRouter [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *        *        9 ms  213.121.98.145
  4     9 ms    10 ms    10 ms  213.121.98.144
  5    10 ms    17 ms    10 ms  87.237.20.142
  6    10 ms    10 ms    10 ms  212.58.239.56
  7     *        *        *     Request timed out.
  8    10 ms    11 ms    10 ms  ae1.er02.lbh.bbc.co.uk [132.185.254.142]
  9    30 ms    34 ms    22 ms  132.185.252.130
 10    13 ms     9 ms     9 ms  bbc-vip148.lbh.bbc.co.uk [212.58.249.210]

Trace complete.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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