by RocketAkita
Visitor

Internet drops out when there's heavy rain

So, like the title says, whenever there is a storm or heavy rain my internet signal waivers hugely, and on occasion my router resets itself. I called an engineer last spring, and they said two batteries where touching in the green BT box, that apparently got fixed, and due to the mild summer I didn't really experiance a connectivity problem with my broadband. But with autumn now here, and having torrential rain for the past week the problem has resurfaced. Do any of you have a suggestion on what the problem could be? I speculate that it could be a problem with the connection from the telegraph-pole to my home.

3 REPLIES 3
Highlighted
by Grand Master
Grand Master

Re: Internet drops out when there's heavy rain

@RocketAkita  you need to call customer services to report this so they can log the issue with open reach to get it looked in to. 

by
EE Community Support Team

Re: Internet drops out when there's heavy rain

Hi @RocketAkita

 

Welcome to the community.


I recommend following @Chris_B's advice and speak to our Broadband Gurus so this can be reported and investigated.

 

Let us know how you get on.

 

Chris

by Grand Master
Grand Master

Re: Internet drops out when there's heavy rain

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

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