18-11-2017 02:53 PM
Hello EE community.
Broadband customer with an ADSL set up, using Brightbox
For about a 6 months now since I got EE broadband, the internet connection continually drops out and disconnects. At its best, the uptime is literally a less than an hour before dropping out again. ANd can drop several times a day like today.
This is my last resort, can anyone assist?
This page shows information about your DSL connection. If you are using Ethernet Broadband then this page is not applicable.
DATA RATE INFORMATION
Near End Indicator
Far End Indicator
Fast Path FEC Correction
Interleaved Path FEC Correction
Fast Path CRC Error
Interleaved Path CRC Error
Loss Of Signal Defect
Fast Path HEC Error STR
Interleaved Path HEC Error
Can provide system log if that is of any use
Any ideas as to why?
18-11-2017 02:58 PM
What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post the router stats & Uptime when plugged into test socket.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
by Cazamataz66 Saturday