by yahoo1917
New Member

Internet disconnecting all the time

Hello EE community.

 

Broadband customer with an ADSL set up, using Brightbox

 

For about a 6 months now since I got EE broadband, the internet connection continually drops out and disconnects.  At its best, the uptime is literally a less than an hour before dropping out again.  ANd can drop several times a day like today.

 

This is my last resort, can anyone assist?

 

DSL STATUS

This page shows information about your DSL connection. If you are using Ethernet Broadband then this page is not applicable.

STATUS

 

Configured

Current

Line Status

--

UP

Link Type

--

Fast Path

Operation Mode

Automatic

G.993.2 (VDSL2)

DATA RATE INFORMATION

Upstream

18341 (Kbps)

Downstream

53187 (Kbps)

DEFECT/FAILURE INDICATION

Operation Data

Upstream

Downstream

Noise Margin

6.8 (dB)

6.2 (dB)

Line Attenuation

0.0 (dB)

18.1 (dB)

 

Indicator Name

Near End Indicator

Far End Indicator

Output Power

7.5 (dBm)

13.5 (dBm)

Fast Path FEC Correction

43448

747

Interleaved Path FEC Correction

--

--

Fast Path CRC Error

0

0

Interleaved Path CRC Error

--

--

Loss Of Signal Defect

28

0

Fast Path HEC Error STR

0

0

Interleaved Path HEC Error

--

--

Error Seconds

1605

5293

STATISTICS

Received Data

1660850 (Kbits)

Transmitted Data

57258 (Kbits)

 

 

Can provide system log if that is of any use

 

https://www.thinkbroadband.com/speedtest/1511016113456328155

 

https://availability.samknows.com/broadband/exchange/LNROM

 

Any ideas as to why?

1 REPLY 1
by Grand Master
Grand Master

Re: Internet disconnecting all the time

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

 

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?

Post the router stats & Uptime when plugged into test socket.

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

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