25-01-2019 10:35 PM
Hello, I very much love EE as a company and I really did not want to end up putting in a complaint but I just don’t think this is right.
Every month I am using up all my 4G whilst in the house, where I am supposed to have your ‘best’ Wifi.
It constantly disconnects all day every day, even when I have literally just connected my phone again. I have tried turning the box on and off again, I’ve tried numerous things but it just simply doesn’t work. Even if on the very rare occasion the connection holds long enough for me to search something, it then fails and I have to repeat the cycle of reconnecting.
I feel that considering the money I am paying for the Internet, TV, and IPhone Contract I should be able to use the WiFi and not use up all 20G of my data every month.
I really do hope you are able to offer some kind of advice or help. Thank you so much for taking the time to read this, have a wonderful day/night!
25-01-2019 10:39 PM
What router do you own?
Are you connected to the 2.4Ghz or 5Ghz? Try changing and forgetting the other to see if that helps.
25-01-2019 10:55 PM
Welcome to EE's Home Broadband Forum.
Is it the router that is disconnecting from the BB or just your devices that disconnect from WiFi? They would be diff issues.
It doesn't do to reboot the router too often or the DLM will think your line is unstable & mark down your speed.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
26-01-2019 04:07 AM
Could u check 2c if its sumfing2do with open reach as they have internet problems in remote areas%it may b affecting your download speed somewhat. Or your router,I'm no expert on this,googled it just now.
26-01-2019 08:06 PM
Hello! Thank You So Much for all your advice. I’ve been trying to reply to you since yesterday but my WiFi has literally only now allowed me to stay connected long enough to reply.
Strangely, the WiFi only continually disconnects on my IPhone 8 and iPad 2018 Generation. On every other device connected to my SmartHub works fine with no issues.
In reply to your questions:
1. Here is my router stats:
2. I don’t know if still need to do this? None of my laptops have an issue with connectivity and I don’t know if you can do this test on iPhone? If so I will do it now.
I should state that since separating my channels my phone has managed to stay connected for quite a while now. Hopefully this has solved my problem but I can only hope and wait and see.
Thank yiu you so much again! Have a wonderful night.
26-01-2019 09:23 PM
Your BB looks just fine & is running at the max speeds for standard EE Fibre, which I assume is the product you bought.
SO I think you must have a WiFi issue. Can you run the speedtest I suggested from your lappy, both wired & wireless & post the result graphs?
You could try changing the WiFi channels - see How do I change the wireless channel on my EE Smart Hub?
Thanks! You're welcome :)! Glad I could be of assistance.
26-01-2019 11:48 PM
I'm not an expert just some chap trying2help others as my mum&dad would do if they knew I would think they would be proud.
27-01-2019 10:50 AM
If its just your apple products then that would suggest its the Apple firmware. I believe wifi drops when the screen sleeps to save battery power, @Chris_B might be able to offer some help as he owns apple devices.
27-01-2019 05:24 PM
@xKimbitx How’s you connection now ? Have you tried clicking “Forget This Network “ and then rejoining?
by Cazamataz66 Saturday