by Louisa568
Visitor

Intermittent broadband

Hi,

we recently moved - the EE service at our old address was very good. Since moving, and allowing nearly a month for it to 'settle' speeds are slow with at least 2-3 drops in service each day.

 

Mirofilter has been put on. Most recent stats are;

DSL

Data rate info: upstream 383, downstream 1999

 

defect/failure

noise margin upstream6.1 downstream 9.3

line: upstream 0 downstream 53.9

 

system update is: 01:07:23

 

downloads speeds showing at 2 - indicative speeds are 80

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: Intermittent broadband

Hello @Louisa568,

 

Welcome to the community,

 

So that @XRaySpeX or anyone else for that matter, can help you, can you check here and include the information as per the following page:

 

https://community.ee.co.uk/t5/Broadband-home-phone/Need-Help-with-Your-Home-Broadband-Speed-or-Conne...

by Grand Master
Grand Master

Re: Intermittent broadband

Also, what does BT Broadband Availability Checker estimate for your phone number? Post just the table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

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