05-07-2017 05:50 PM
I have been suffering with an intermittent connection with my broadband since February. Several times a day and at completely random times the Internet light on my Bright Box 1 (R) will turn red, before flashing amber and eventually back to green again. It is common for it to do this several times in succession.
EE have sent out Openreach engineers who have been unable to find any fault on the line. Indeed when it works it works perfectly with no speed issues. They have changed the faceplate on the master socket and EE have sent out a replacement router but neither has made a difference.
The date the problem began roughly corresponds with the installation of a Smart Meter by our previous energy supplier. I contacted them about it and they said:
"Your smart meter uses the GPRS mobile signal to communicate with our systems. This should not affect your Wi-Fi signal at all.
To communicate with each other, the gas meter and electricity meter use a system similar to Bluetooth known as Zigbee. This operates at a frequency of 2.4GHz, also used by some Wi-Fi routers. Use of similar channel frequencies by both smart and Wi-Fi systems is normally trouble free but interference could be experienced on rare occasions. The solution in this instance is to change the Wi-Fi channel, which is configurable at the router."
The wifi channel has been changed, and I also raised this with an Openreach engineer and EE tech support but neither of them were convinced this could be the source of the problem. We've also recently switched supplier and our meter has reverted to a "dumb" meter and yet the problem persists.
Beyond that we haven't changed anything in our home that could have caused it and to our knowledge neither have our meoghbours or BT.
05-07-2017 06:07 PM - edited 05-07-2017 06:08 PM
Welcome to EE's Home Broadband Forum.
Do you see "PPP: CHAP authentication failed" msgs in the system Log?
If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.
05-07-2017 07:11 PM - edited 05-07-2017 07:13 PM
The wifi channel may have changed but the 2.4MHz frequency is still the same as the Smart meter... I doubt channel swapping would make a difference, and anyhow, the wifi won't cause the internet to drop out at the router and flash lights.
However the best test is to switch off WiFi and use the ethernet cable from Router to PC- if the problem persists then that rules out WiFi interference.
So the next test would be to see if there are old telephone extensions around the house.. even ones long ago redundant. They may still be in circuit connected at the back of your master socket. Replacing the faceplate doesn't cure that. You must remove the faceplate and check the wiring at the back... the socket must only have one set cable coming into the socket back. Old wiring will act as an antenna and pick up interference from all sorts of gizmos... maybe smart meters.
06-07-2017 09:19 AM
Good morning @MakeDanSure
Thank you for joining us in community 🙂
When you get a second, if you can come back to the guys and they may be able to help you further.
Have a great day.
06-07-2017 02:49 PM - edited 06-07-2017 02:50 PM
Your BB connection is fine but has only been running for an hour. Would you let it run for a coupla days & then repost full router stats & Uptime?
Was that speedtest wired or wireless? It's a bit slow. Can you now do a speedtest the other way?
11-07-2017 02:17 PM
11-07-2017 04:14 PM
Eh? There's something wrong those router stats. They are incomplete.
Where's the "Loss of Signal Defect" & the 2 lines either side of it?
by Cazamataz66 Saturday