by Mischa
New Member

Increase in latency and reduction in speed

Hi All,


I am currently on the fibre max and up until about 3 weeks ago i was getting a reliable 74-76mb download and 18-19mb upload with a 6-8ms ping with and broadband speedtest. In fact In the last 3 years I have had this speed from BT, Plusnet and EE so this is what I know I should be getting.


Recently I have been getting wildly differing speed test results varying from 20mb-70mb dl and 4-16mb upload depending on the time of day. Online games are becoming unplayable with random lag spikes, and since nothing has changed in my setup I am at a loss as to what is wrong.


Even more baffling is that  tells me my download speed is 300mb, when this is not even available in my area on the openreach fttc network. When asking for further diagnostics the test tells me 'The Tap1 test was not conclusive'.


Does anyone have any suggestions on how I can get this sorted?






by Grand Master
Grand Master

Re: Increase in latency and reduction in speed

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: and post the URL of your exchange page.


4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: Increase in latency and reduction in speed

Hi @Mischa


Welcome to the community. 🙂


You could also try the steps on our broadband help page.



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