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by kenmitchell57
New Member

Ihave taken delivery of home tv package but why two hubs

I have taken delivery of my tv home package  but why two hubs , one bright box 1 and  a smart hub .

2 REPLIES 2
by
EE Community Support Team

Re: Ihave taken delivery of home tv package but why two hubs

Hi @kenmitchell57.

 

Thanks for coming to the community.

 

You should of only received the one router

 

I'd recommend contacting our Broadband Care team and making them aware of this, and they will let you know what to do with the second one.

 

Jon

by Grand Master
Grand Master

Re: Ihave taken delivery of home tv package but why two hubs

@kenmitchell57 : Have you ordered ADSL BB of Fibre? The Brightbox 1 will be useless for FIbre.

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