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by Emalinho Investigator
Investigator

IP profile change sync

Hi all,

 

I used to have a link speed of 78 Mbps but now it's around 48 Mbps

 

Could you please re-sync my IP profile. 

 

 

Please Thank you  in advance

 

 

3 REPLIES 3
by Grand Master
Grand Master

Re: IP profile change sync

@Emalinho   You’ll need to call and speak with customer services as this is a public forum that doesn’t know who you are and has no access to your account. 

by Emalinho Investigator
Investigator

Re: IP profile change sync

I contact them and they only say that my grantee speed is 33 Mbps so therefore they cannot help they look at my router change my wifi channel but that's it, I need a professional someone knows what I am talking about and can help me change my profile to a higher speed. like it was before.

by Grand Master
Grand Master

Re: IP profile change sync

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

 

4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

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