by dmtj4 Investigator
Investigator

I was told that my bradband will be up and running by 11.59 pm and its not help

  • I was told by a text that my broadband will be on by 11.59pm and it's not on I've waited for the text to say I can use it but not had one 
11 REPLIES 11
by dmtj4 Investigator
Investigator

I was told that my bradband will be up and running by 11.59 pm and its not help

Read more


I was told by a text that my broadband will be on by 11.59pm and it's not on I've waited for the text to say I can use it but not had one 

by Grand Master
Grand Master

Re: I was told that my bradband will be up and running by 11.59 pm and its not h

Welcome to EE's Home Broadband Forum.

Have you just joined EE or are you already with EE?

 

Have received your EE router? Have you connected it up?

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by dmtj4 Investigator
Investigator

Re: I was told that my bradband will be up and running by 11.59 pm and its not h

I revived it and there a dial tone on the phone it's all up and connected but still no internet 

by Grand Master
Grand Master

Re: I was told that my bradband will be up and running by 11.59 pm and its not h

Can you answer my Qs then & I might be able to help you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by dmtj4 Investigator
Investigator

Re: I was told that my bradband will be up and running by 11.59 pm and its not h

I can call out on the house phone and sure ask away 

by dmtj4 Investigator
Investigator

Re: I was told that my broa will be up and running by 11.59 pm and its not h

I can call out on the house phone and sure ask away 

by dmtj4 Investigator
Investigator

Re: I was told that my bradband will be up and running by 11.59 pm and its not h

I'm bright box 1

by dmtj4 Investigator
Investigator

Re: I was told that my bradband will be up and running by 11.59 pm and its not h

Adsl

by Grand Master
Grand Master

Re: I was told that my bradband will be up and running by 11.59 pm and its not h

What does the router say on its home Status page?

 

Does the phone announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by dmtj4 Investigator
Investigator

Re: I was told that my bradband will be up and running by 11.59 pm and its not h

I dunno as can't get into it on my phone and can't get a connection to to it on my computer yer it does 

by Grand Master
Grand Master

Re: I was told that my bradband will be up and running by 11.59 pm and its not h

Login to it at http://192.168.1.1 with username 'admin' & admin password given on the label on the router. Post what it says in the Internet section on the home Status page of the BrightBox after you log in.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Let's get started

Join the EE Community to ask, answer, learn and share.