25-10-2017 12:22 PM - last edited on 25-10-2017 01:16 PM by Richard_C
i hope you are well. As im moving out from my flat i want to cancel my ee broadband. I live in [XX XXXXXXXXXX XXXXXX X XXXXXXX XXXXX. mod edit: please don't post personal details in a public forum] I pay 19.50 every month. I want to ask how long is my contract for? And if i want to cancel it what is the process?
25-10-2017 12:33 PM - edited 25-10-2017 12:34 PM
@Moe_bin_Mahfodh: You will need to phone CS to give 30 days notice of termination. You might need to pay Early Termination Fees if you haven't seen out your contract term.
25-10-2017 12:41 PM
at the moment im not in the uk as I finished studying. Could you give me an email or a number that i call?
25-10-2017 12:44 PM
There is a so-called "email" form that you can use for BB: https://explore.ee.co.uk/broadband/email-us . Also see below in my sig.
25-10-2017 01:31 PM
Good afternoon @Moe_bin_Mahfodh
Thanks for coming to see us in community 🙂
Here is all the information you need on Leaving home broadband, home phone & EE TV from our help and support pages.
If you choose to cancel your broadband service, please keep your Direct Debit open until you receive your final bill.
by Cazamataz66 Saturday