by hsgledhill
Explorer

I've just transferred broadband to a new address - will I need a new router?

I've just transferred broadband to a new address and have not yet received a router - will I need a new one, or can I use the one I already had?

4 REPLIES
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by Grand Master
Grand Master

Re: I've just transferred broadband to a new address - will I need a new router?

@hsgledhill: If you're staying on the same product, you just continue using the same router. Even if you are upgrading from ADSL to Fibre & you needed a diff router, EE will send you 1. Setting it up will be much the same as at your old address.

 

Which BB, ADSL or Fibre, & router do you have?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by hsgledhill
Explorer

Re: I've just transferred broadband to a new address - will I need a new router?

Thank you. I'm not sure if I have upgraded, but it is certainly fibre. I can't seem to access EE's website. Is it down for maintenance?

by Ace Contributor
Ace Contributor

Re: I've just transferred broadband to a new address - will I need a new router?

@hsgledhill it's working ok my end 

by Grand Master
Grand Master

Re: I've just transferred broadband to a new address - will I need a new router?

Ah, as long as Fibre is available at your new addy you'll stay on it. If it isn't you'll have to be downgraded to ADSL. In either case you'll continue to use your current router, probably either a Brightbox 2 or a Smart Hub. Both of these work equally well on ADSL BB or Fibre.

 

What does BT Broadband Availability Checker estimate for your phone number of the new place? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have 1 yet, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
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