21-06-2017 12:45 PM
I went into the Balham EE store to cancel my contract (two years ago). The guy who was dealing with my request told me that I needed to call up, so they got me on a phone straight away to sort it out right there. After speaking with the person other end I passed the phone back to the guy. He told me that in 28 days my contract is cancelled. Last year I phoned to the company, and they said I have to give 30 day notice to cancel my contract. So I gave them a notice via phone and left it there thinking that I am all sorted now. Today, looking at my bank account, it shows that all this time they have charged me £20.98 a month for two years. I called up the company and they claim that they have never heard anything, don’t know anything, the cancellation has never happened. What company is that? I feel like I’ve been purposely robbed off alongside all the other customers, and this is not my first time complaining. It is pointless going into a store, or calling them, because you cannot trust people working there and now I have no proof that I have cancelled my contract. I cannot log onto my account, because it says it doesn’t exist. Also I can’t find any contact details to contact with them. Is there any email address to contact so I could send them an email? I don’t want depth collectors knocking on my door on top of this. I am so disappointed and annoyed. Any advice would be appreciated. Thank you
21-06-2017 02:44 PM
There is a so-called "email" form that you can use for BB: https://explore.ee.co.uk/broadband/email-us . Also see below in my sig.
21-06-2017 03:34 PM
Hi, it was portable home broadband account. I got one of those black&yellow devices with me. And when I cancelled they took the device from me.
21-06-2017 03:36 PM
Ah, you won't be able to use my email form for MBB.
21-06-2017 03:42 PM