I suddenly have a limited broadband connection does anyone know why this happen?
I lost my Internet connection earlier so had to reset my router. Once I turned it back on it couldn't connect to my broadband. When it finally did after 20 mins of trying I suddenly have a limited Internet connection. It's so slow I can't do anything. When I looked in the properties it said a new license was created today and runs out 2 days later. Been with this Internet connection for many years so confused as to why it has suddenly changed. Does anyone know why this happens? Also I need my account number or phone number in order to both email EE and to register to manage the broadband with MyEE. But I don't get a bill and it's paid online so don't have an account number. I've never used the home phone so don't know the number and haven't even got a phone to connect. Any ideas please.