by marcwood6
Explorer

I paid my broadband bill but the services still haven't been switched back on.

I paid my broadband bill in full however my services haven't been switched back on yet. It normally takes between 1-2 hours. Has anyone else experienced this?

3 REPLIES 3
by Grand Master
Grand Master

Re: I paid my broadband bill but the services still haven't been switched back o

Why were they switched off? Had you not paid your bill before or did it just go down? If the latter, it could take any time but usually overnight during the week.

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by marcwood6
Explorer

Re: I paid my broadband bill but the services still haven't been switched back o

We couldn't pay it last month due to unexpected financial reasons. However I paid it in full yesterday morning. I was hoping it would come back on overnight but it hasn't.

by
EE Employee

Re: I paid my broadband bill but the services still haven't been switched back o

Good Morning @marcwood6

 

Sorry to hear your broadband is still not up and running.

 

How did you pay your bill?

 

Have you tried rebooting?

 

Thanks - Karen. Smiley Happy

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