18-08-2019 11:07 AM
Is it just the phone? What about the BB? Do you get a dial tone from the phone?
18-08-2019 11:51 AM
Have you tried plugging the phone in the hidden test socket?
You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are needed for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.
To confirm this Please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ (A)DSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.
It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.
20-08-2019 07:56 AM
Thank you for the advice, it actually fixed itself!
But I now know what to do if it keeps happening.
21-08-2019 09:45 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.