by GC80 Investigator
Investigator

I’m having problems with my landline....it was playing up and now I have no line

 
5 REPLIES 5
by Grand Master
Grand Master

Re: I’m having problems with my landline....it was playing up and now I have no

Is it just the phone? What about the BB? Do you get a dial tone from the phone?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by GC80 Investigator
Investigator

Re: I’m having problems with my landline....it was playing up and now I have no

The broadband went off for a little while but came back on

by Grand Master
Grand Master

Re: I’m having problems with my landline....it was playing up and now I have no

Have you tried plugging the phone in the hidden test socket?

 

You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are needed for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.

 

To confirm this Please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ (A)DSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.

 

It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by GC80 Investigator
Investigator

Re: I’m having problems with my landline....it was playing up and now I have no

Thank you for the advice, it actually fixed itself! 

But I now know what to do if it keeps happening. 

by Grand Master
Grand Master

Re: I’m having problems with my landline....it was playing up and now I have no

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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