by Chief_DMG
Explorer

I'm having Sky Q mini box lag/freezing issues

Got Sky Q installed yesterday and having some bother with the mini box. It stays connected to the network, has dropped once but seems okay, however the live TV and recordings playback is pretty poor. Can work well for a while but will start to lag/freeze almost every time. I have 38mb fibre and until now everything had been okay. Anyone have any ideas?

3 REPLIES 3
by Grand Master
Grand Master

Re: I'm having Sky Q mini box lag/freezing issues

Hi, 

 

Is Sky your broadband provider? 

 

It may just be your boxes upgrading but then again it shouldn't take long. Are you using your box over wifi or wired powerline adapters? 

 

Thanks, 




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by Chief_DMG
Explorer

Re: I'm having Sky Q mini box lag/freezing issues

No EE is my provider. The boxes are up to date and it's over wifi

by
EE Community Support Team

Re: I'm having Sky Q mini box lag/freezing issues

Hi @Chief_DMG

 

Thanks for coming to community 🙂

 

Have you by any chance see this support article called Need Help with Your Home Broadband Speed or Connection? 

 

Please do have a look at it and let us know how you get on.

 

Richard

 

🙂

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