Tuesday - last edited Tuesday
Thanks for coming to the community.
Have you recently joined EE Home Broadband, or have you upgraded?
If you are a new customer, have you received a router in the post?
Speak soon 🙂
Hi, thanx for your quick response, i have upgraded month ago, changed my plan to broadband plus cheaper payment for phone & broadband together, i wait for router to be posted but its already a month of waiting, just dont know whats going on, regards
What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
I am sorry to hear the order was cancelled.
Did our Broadband Care team help you upgrade today?
I am very sorry to hear this.
If you give us a call on 0800 079 8586, our Broadband Care team will be able to help you with the upgrade.
We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.
Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.
Let me know how you get on.