by mccara73

I haven't received my £50 reward card.

When my contract ran out with EE I was going to switch to another provider but EE phoned and emailed to offer me a retention deal. I was told that I would receive a new router and a £50 reward card. I haven't received either nor have I been told when they will arrive. Please can you help.

by Grand Master
Grand Master

Re: I haven't received my £50 reward card.

This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: I haven't received my £50 reward card.

Good Afternoon @mccara73


Welcome to the community. 


I am sorry to hear you have not received this, when did you get the call?


Speak soon, 


Katie 🙂

by mccara73

Re: I haven't received my £50 reward card.

Thanks for getting back to me. I received this phone call on the 24th July. 

EE Community Team

Re: I haven't received my £50 reward card.

Hi @mccara73,


Thanks for coming back to us.


Did you receive a go live data for your services on the call?


You would usually receive your new router a day or two before this.


If your unsure of the activation date, our customer care team will be able to give you details of your account.



Alex 🙂



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