by mccara73
Explorer

I haven't received my £50 reward card.

When my contract ran out with EE I was going to switch to another provider but EE phoned and emailed to offer me a retention deal. I was told that I would receive a new router and a £50 reward card. I haven't received either nor have I been told when they will arrive. Please can you help.

4 REPLIES 4
by Grand Master
Grand Master

Re: I haven't received my £50 reward card.

This user discussion forum can have no access to your specific account. You need to query this with CS.

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by
EE Community Support Team

Re: I haven't received my £50 reward card.

Good Afternoon @mccara73

 

Welcome to the community. 

 

I am sorry to hear you have not received this, when did you get the call?

 

Speak soon, 

 

Katie 🙂

by mccara73
Explorer

Re: I haven't received my £50 reward card.

Thanks for getting back to me. I received this phone call on the 24th July. 

by
EE Community Team

Re: I haven't received my £50 reward card.

Hi @mccara73,

 

Thanks for coming back to us.

 

Did you receive a go live data for your services on the call?

 

You would usually receive your new router a day or two before this.

 

If your unsure of the activation date, our customer care team will be able to give you details of your account.

 

 

Alex 🙂

 

 

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