30-08-2019 10:19 AM
I have been given a smart router by a friend but when I plug it in the lights turn red straight from turquoise. My brightbox router works ok but just want to upgrade it to the smart router to improve the WiFi.
30-08-2019 12:23 PM
Welcome to the community 🙂
You won't be able to use a router that has been given to your from a friend. The router that is sent out will need to be registered to your home broadband account.
30-08-2019 01:32 PM - edited 30-08-2019 02:17 PM
Try entering your BB Username & pwd into it. When the BB Username = "readytoconnect@fs" it goes off to EE's remote config server to get yours & fails a serial no. check. If they are already correctly set hopefully it won't need to go to this server.