08-11-2017 02:56 PM
I currently have BT Fibre Infinity (52mbps). I was looking at switching to EE but EE are saying they are unable to offer fibre in my area as it's unavailable. Yet I already have it?!
I've had conversations with online and in store staff but no one has been able to say why I can't switch, just that the system is saying I can't.
Any advice / explanations welcome!
08-11-2017 04:22 PM
"There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line."
The line is actually 5 years old as we've had fibre installed not long after we moved in so definitely not just provided. And it's definitely BT. The Openreach site also says I can get fibre (which I know, because, well, I've got fibre!).
If I enter the address to the DSL checker I get this:
08-11-2017 04:38 PM - edited 08-11-2017 04:48 PM
It could be your cab is full but if the BT Broadband Availability Checker is not accepting your no. that will be the reason EE is refusing you as they use the same checker for their quotes.
08-11-2017 04:39 PM
09-11-2017 07:02 PM
BT EE's parent company has told junior 'leave our suckers alone'
Currently on USwitch EE are 20 quid cheaper then my BT infinity bill
Have EE mobile so asking for a discount to switch as out of contract on BT
Who are pushing up prices again in Jan
All of this much cheaper in Canada or the US
09-11-2017 07:10 PM
@david3006 Thanks for posting all over the BB threads and bring up posts that are months old and not relevant any more.
by Cazamataz66 Saturday