17-09-2019 12:37 PM
I have been with you for more that 2 years and recently you change the price 50% . We were trying to add broadband to ours account so many times and the details not match really don't know what details you hold. We couldn't chosen the option so now ours bill is so high so we think to cancel and change the provider. Because we could add the broadband to the account we cant see the bills and dont know prices.
17-09-2019 03:14 PM
17-09-2019 04:14 PM
It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.
The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.