by zsrek1978
New Member

I couldn't add my broadband to my account dont know what detalis you hold so con

I have been with you for more that 2 years and recently you change the price 50% . We were trying to add broadband to ours account so many times and the details not match really don't know what details you hold. We couldn't chosen the option so now ours bill is so high so we think to cancel  and change the provider. Because we could  add the broadband to  the account we cant see the bills and dont know prices.

2 REPLIES 2
by
EE Community Support Team

Re: I couldn't add my broadband to my account dont know what detalis you hold so

Hi @zsrek1978 

 

Welcome to the community.

 

I recommend speaking to our Broadband Care team who'll be able to look into this and run through some options with you.

 

Let us know how you get on.


Chris

by Grand Master
Grand Master

Re: I couldn't add my broadband to my account dont know what detalis you hold so

It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

 

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

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