by Dgpc
Explorer

I connect for a few minuets then as soon as I try anything it disconnects

Hi

 

I changed from Plusnet to EE 2 weeks ago but can not get onto the internet. EE have done the usual tests and say all is fine. I have moved the router into the centre of the house but still no joy. I am in Pentraeth which has no fibre and hardly any mobile signal but they say the broadband should be fine.  When I changed from BT to Pludnet there were no issues and I didn't even have to change the router.

Any help gratefully recived

3 REPLIES 3
by Grand Master
Grand Master

Re: I connect for a few minuets then as soon as I try anything it disconnects

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

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by
EE Community Support Team

Re: I connect for a few minuets then as soon as I try anything it disconnects

Hi @Dgpc

 

Welcome to the community. 🙂

 

Please come back to us with the information that @XRaySpeX is looking for, he'll do his best to help.

 

Chris 🙂

by Dgpc
Explorer

Re: I connect for a few minuets then as soon as I try anything it disconnects

Hi thanks for the rely. I will have to go over and get it at the weekend. Thanks again

Sent from my iPhone

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