by Rogerc61 Investigator
Investigator

I am having problems with adding home broadband to my online bill.It keeps sayin

I am having problems adding home broadband to my online bill, it keeps saying my personal details do not match what EE already hold, despite my entering everything correctly. Infuriating!

6 REPLIES 6
by Grand Master
Grand Master

Re: I am having problems with adding home broadband to my online bill.It keeps s

There's 1 thing in particular to be careful of when supplying your BB personal details.

 

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Rogerc61 Investigator
Investigator

Re: I am having problems with adding home broadband to my online bill.It keeps s

I only have one email address so that isn’t the issue.



Sent from Mail.Ru app for iOS
by Grand Master
Grand Master

Re: I am having problems with adding home broadband to my online bill.It keeps s

Have you ever been with EE/Orange for BB before? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Rogerc61 Investigator
Investigator

Re: I am having problems with adding home broadband to my online bill.It keeps s

No, I only got broadband last June.

by Grand Master
Grand Master

Re: I am having problems with adding home broadband to my online bill.It keeps s

You will need to phone EE to enter and confirm your details. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I am having problems with adding home broadband to my online bill.It keeps s

Hello there @Rogerc61

 

Thanks for coming to the community.

 

If you get in touch with our Broadband Care Team on 0800 079 8586 we will be able to help you with this.

 

Let us know how you get on 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.