cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to report broadband fault online

Jwc240190
Visitor

After the recent storm our Internet has knocked off and is showing a red light on the modem... How can I report this online? 

1 SOLUTION

Accepted Solutions
XRaySpeX
Grand Master
Grand Master

You can't! You need to phone EE. See my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

You can't! You need to phone EE. See my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team

Good Morning @Jwc240190

 

Welcome to the community.

 

If you call our broadband team on 0800 079 8586 and report the fault they will be able to help you get this sorted.

 

Thanks, Leanne.

ensher
Visitor

Good question... having spent 20 mins going round in circles on the My EE pages I conclude that unless you are within their 8-8 opening hours and can ring them EE really don't want to hear from you at all, whether to report broadband or phone fault. That is pathetic really, very unimpressive, and quite a contradiction to all their 'best telecoms company' blurb. You'd think they'd want to make it easy for you to tell them when there is a problem... far from it.

Hi @ensher ,

 

It's well worth getting any fault reported as early as possible to gain access to automatic compensation.

 

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/automatic-compensation

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net