01-02-2020 05:21 PM
I have been an EE customer forever but over the last year have gone from one problem to the next. I have the 4GEE fibre broadband router. On a good day I get speed of 45 (should be 65). However the constant dropouts are driving me crazy. Spoke to several EE engineers and the last thing they are telling me is that 13 devices on WiFi is too many and I should have 2-3 WTF?? Is this right? If so I need another provider - any recommendations?
01-02-2020 06:13 PM
There's no such thing as 4GEE FIBRE BB. You either have a mobile BB router running over the EE mobile network or a Fibre BB router running over a landline. Which do you have?
If you are talking about the 4GEE Home Router it is said that it will cater for upto 32 devices.
02-02-2020 12:08 AM
@Queenvic : Welcome to EE's Home Broadband Forum.
What you been told by whoever you spoke to is a load of tosh. 13 devices would be no problem for a EE SH router. BTW No way were they engineers.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.