16-10-2017 08:30 AM
I had a line problem which caused no dial tone and slow broadband speeds. This was fixed by an OpenReach engineer 7 days ago but my download speed is still only 8Mbps. It used to be 40. When will the speed return to normal?
16-10-2017 09:51 AM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
2. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
16-10-2017 10:58 AM
16-10-2017 03:58 PM - edited 16-10-2017 04:01 PM
Have I missed any information? Original fault number is 219627674.
Also, it isn't just the drop in raw speed from 40Mbps to 8Mbps, latency for point to point connectsions seems much worse as well.
16-10-2017 04:57 PM - edited 16-10-2017 04:58 PM
We know nowt about your fault no. This user discussion forum can have no access to your a/c.
16-10-2017 05:25 PM
16-10-2017 09:23 PM
I think that the DLM system has put you on a banded profile in response to past errors on your line. You need to call EE to reset the DLM in order to remove any banding. However should significant errors persist the DLM will reapply banding.
16-10-2017 11:29 PM
This is not what I was told by EE support - wait 10 days and it will all magically sort itself out, they said.
17-10-2017 12:21 AM
Ah, ha, the mythical 10 days training!
17-10-2017 09:34 AM
I called EE this morning. They did a line check and found another fault, this time at the exchange end. So I guess a few more days running at 20%.