by LouisePeck
Explorer

How do you remove the 1571 answerphone feature please?

 
6 REPLIES 6
by LouisePeck
Explorer

Re: How do you remove the 1571 answerphone feature please?

Yes. We have just replaced our old handsets but the 1571 is still there and we do not need it as the new phones have built in answerphone.

Sent from my iPhone
by Grand Master
Grand Master

Re: How do you remove the 1571 answerphone feature please?

Do you mean on a landline?

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by Brilliant Contributor
Brilliant Contributor

Re: How do you remove the 1571 answerphone feature please?

Hello @LouisePeck,

 

Welcome to the community,

 

Is this to do with your home phone? Mobile phones do not use that number and you have placed it under Apple.

by Grand Master
Grand Master

Re: How do you remove the 1571 answerphone feature please?

@LouisePeck: You need to call EE to remove the 1571 Voicemail feature from your Home Phone.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do you remove the 1571 answerphone feature please?

Hi @LouisePeck.

 

Have you managed to follow @XRaySpeX's advice and contact our customer service team to get this removed?

 

Let us know how you get on 🙂

 

Jon

by Grand Master
Grand Master

Re: How do you remove the 1571 answerphone feature please?

They are not the same. You may find you need both. They are complimentary.

 

  • The built in answerphone in your handsets will answer calls while you are out or you don't answer. But if you are on the phone taking a call ...
  • 1571 Voicemail takes the calls when your phone is engaged on another call.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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