by Smitchelson
Explorer

How do i get a replacement smart hub?

 
6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: How do i get a replacement smart hub?

Hi @Smitchelson 

 

Welcome to the EE Community,

 

You need to speak with the EE broadband technical support team.

 

0800 079 8586 Option 3 for Home Broadband & EE TV.

 

 

Thanks,

 

David.

by Grand Master
Grand Master

Re: How do i get a replacement smart hub?

Why? Is it faulty? In what way?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do i get a replacement smart hub?

Morning @Smitchelson

 

Welcome to the community 🙂

 

Are you having problems with your Smart Hub?

 

If you can let us know, we will see what we can do to help 🙂

 

Thanks.

 

Leanne.

by Smitchelson
Explorer

Re: How do i get a replacement smart hub?

Hi yes I am we have to keep switching it on and off to reset works for a
while then stops again, can you arrange for a replacement please Thanks Sam
Mitchelson
by Grand Master
Grand Master

Re: How do i get a replacement smart hub?

You will need to phone EE & explain the problem & ask for a replacement router.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do i get a replacement smart hub?

Hi there @Smitchelson

 

Thanks for coming back to us.

 

If you give our Broadband Tech team a call on 0800 079 8586 they can get this looked into for you.

 

Leanne 🙂

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