by Mickey34
Explorer

How do i contact customer services as i cant call them i need support on an orde

How do i contact customer service as i cant call them and i need support on my order

4 REPLIES 4
by
EE Community Support Team

Re: How do i contact customer services as i cant call them i need support on an

Hello there @Mickey34,

 

Thanks for coming to the community today.

 

Is your order for a new line with us or an upgrade?

 

When did you place your order?

 

Speak soon 🙂

by Mickey34
Explorer

Re: How do i contact customer services as i cant call them i need support on an

Hi Leanne yeah its for a new line as a new customer i placed my order on the 30'th of December and got an e-mail of my order summary and they said they would contact me about them needing to confirm some information but to no avail i was just wondering when will i be contacted about my new fone 

by Grand Master
Grand Master

Re: How do i contact customer services as i cant call them i need support on an

@Mickey34  Are you sure that they said they will contact you ?   As I know EE will ask you to contact them,  you would be the first person ever to of been told this otherwise on an order. 

by
EE Community Support Team

Re: How do i contact customer services as i cant call them i need support on an

Thanks for the reply @Mickey34

 

In this case please contact the sales team.

 

This can be from any phone and they will look into this for you.

 

Let us know how you get on 🙂

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