by niannorth
Visitor

How do I report a fault as broadband keeps dropping

I was with BT and never had an issue for two years. Now my broad band drops four or five times a day. How do I report a fault I can find nothing so far on the site.

2 REPLIES 2
by Grand Master
Grand Master

Re: How do I report a fault as broadband keeps dropping

Welcome to EE's Home Broadband Forum.

 

To report issues with your BB Freephone 0800 079 8586 - Option 3 .

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: How do I report a fault as broadband keeps dropping

Hi and welcome to the community @niannorth

 

@XRaySpeX will be more than happy to help try and locate your issue.

 

Many thanks,

 

Lee

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