by callumnewton
New Member

How do I get my free 5g on my phone I got the 5g wen I sins up for home bord get

 
4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: How do I get my free 5g on my phone I got the 5g wen I sins up for home bord

I'm not sure what mobile plan you are currently on, but the data boost is only available on 12 month sim only plans and pay monthly plans. It is not available on the 30 day sim only plans.

 

I would assume that on or after your first billing date, the 5 GB data boost would be then applied.

by Grand Master
Grand Master

Re: How do I get my free 5g on my phone I got the 5g wen I sins up for home bord

You should get it within 30 days of your BB going live. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by
EE Employee

Re: How do I get my free 5g on my phone I got the 5g wen I sins up for home bord

Afternoon @callumnewton

 

As @XRaySpeX advised it can take 30 days to show on your account.

 

If the 30 days has passed - please give Customer Services a quick call.

 

They'll be able to check your account.

 

Pop back and let us know if you get everything sorted.

 

Thanks - Karen. Smiley Happy

by Skilled Contributor
Skilled Contributor

Re: How do I get my free 5g on my phone I got the 5g wen I sins up for home bord

It did not take long for me to get my extra 5Gb, just about a week.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.