by Hellbender
Explorer

How do I find out my pppoe username and password?

Hi.  I've just joined ee and I'm trying to connect to the Internet with my third party tp link router. I'm having trouble with my pppoe username and password. I've tried the username and passwoRd that I use for logging into my ee account but they don't work. Anyone know where I can find them. Thanks

1 SOLUTION

Accepted Solutions
Highlighted
by Grand Master
Grand Master
Solution

Re: How do I find out my pppoe username and password?

They are not the same as your login to your online Member's Centre. You should have received them in your Welcome email.

 

Login to your Brightbox. On the 1st page you will see your BB Username looking like "PRODUCTIONHQNUN123456@FS" for which the pwd is "HQNPASS123456" .

 

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
4 REPLIES 4
Highlighted
by Grand Master
Grand Master
Solution

Re: How do I find out my pppoe username and password?

They are not the same as your login to your online Member's Centre. You should have received them in your Welcome email.

 

Login to your Brightbox. On the 1st page you will see your BB Username looking like "PRODUCTIONHQNUN123456@FS" for which the pwd is "HQNPASS123456" .

 

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do I find out my pppoe username and password?

Hi @Hellbender

 

Welcome to the community. 🙂

 

I see @XRaySpeX answer has been marked as a solution. Is everything OK now?

 

Chris 🙂

by Hellbender
Explorer

Re: How do I find out my pppoe username and password?

Yes just this second got in  thanks for the help all

by Grand Master
Grand Master

Re: How do I find out my pppoe username and password?

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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