29-05-2018 10:12 AM
Our landline has been down for a couple of weeks now and the broadband can sporadically go down as well.
We have been told that there is a general outage in our area with no approximate date of when it will be fixed!
Can anyone shed some light on this ?
29-05-2018 11:27 AM
@helpke Assuming you got that information from customer service you’ve already been told what anyone here could find out.
29-05-2018 12:08 PM
Have you tried plugging the phone in the hidden test socket?
You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.
To confirm this Please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ (A)DSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.
It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.
by Cazamataz66 Saturday
by JAMESDNEVILLE yesterday