07-08-2017 02:45 PM
My connection for home broadband went active on Fri the 4 Aug around 7PM and the router could not detect any wifi. The lady on the phone said she needs to book an engineer for the coming Tue. When I called on Mon I was told it is not a BT engineer but an EE engineer and if they fail to fix the issue then they need to book a BT engineer. I really doubt what EE's engineer will be able to do and this is just getting absolutely ridiculous. All they have to say on this matter is apologise and that does not help. If the EE engineer fails to resolve the issue then I am quitting EE before even starting with them. This is absolutely horrible service and I dont know why I signed up with them in the first place. I have already lost all faith in them.
07-08-2017 02:52 PM
Welcome to EE's Home Broadband Forum.
What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? BrightBox 1 or 2?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
07-08-2017 02:55 PM
Hey thanks for replying. Sorry but I dont follow when you say "Internet section on the initial Status page of the BrightBox after you log in?" Can you please explain?
This is for fibre optic and I think this is Brightbox2
They did a check and said phone line is working fine.
07-08-2017 02:56 PM
When the router is on the Broadband is RED. They did some tests remotely and it didnt work and couldnt figure what the issue was. Not sure what magic the EE engineer is going to do.
07-08-2017 04:57 PM
Yes visit is due tomorrow. My fear is if he cant fix it tomorrow then it will be further delayed. I work from home so without internet thats getting very difficult. I dont need any more apology at this stage, only results!
07-08-2017 08:28 PM - edited 07-08-2017 08:29 PM
Go to http://192.168.1.1 & login with the admin password on the label of the router. Then read off the top Internet section.
You should check the phone yourself by calling 1470 17070 as I said.
09-08-2017 07:16 AM
As expected the engineer came and did some tests. No internal faults were found and this has now been referred back to Open Reach. Dont know how many more days this fiasco will continue
by Cazamataz66 Saturday