Home phone connection

[ianfreeman]

My home phone and broadband was due to be connected today. My previous provider's broadband is still up and running, but the home phone is dead. I was trying to find some guidance on when the phone will be connected but can't find anything on the EE website except to say that they'll contact me when it's been done. I can't be without a home phone for too long as I have clients and dependent relatives who need to contact me. Many thanks for any guidance or advice - much appreciated.

[XRaySpeX]

This user discussion forum can have no access to your specific account. You will need to contact CS to find out what's happening.

Who was your previous ISP & phone provider? This may give some clue as to the route being taken for this migration?

[ianfreeman]

I was just hoping for people to say that this always happens and not to worry! I was with Sky - their broadband is still working but the home phone is dead  Many thanks for your help  

[XRaySpeX]

No, it rarely happens. That's why I'm asking.

[ianfreeman]

OK thanks, I see. My order status says 'provisioning in progress'.

[Image rejected due to it containing personal information]

[XRaySpeX]

Sorry, I'm not so interested in your EE order status, which is obviously not progressing, but in your previous providers that I enquired about.

[ianfreeman]

Ah OK. As I said, it's Sky. The mods have removed my previous post anyway!

[XRaySpeX]

Sorry, I missed it. With Sky being LLU more work than usual needs to be done at the exchange:

1. Phone line moved from Sky BB kit to BT POTS kit.
2. BB moved from Sky BB kit to BT BB kit.

Looks like they're in the middle of 1 & not touched 2.

The completion date you've been given can be done anytime up to midnight but I can't see it happening.

[ianfreeman]

Thanks so much. Thrilled to say that the phone is now working!

[XRaySpeX]

Leave it till tomorrow. They are still within delivery window. Step 1 completed :). Now for Step 2. Good to see that they are actively working on your line. Midnight could be achievable.

[ianfreeman]

Thanks for your help and advice. Edited my post above as the phone line is now connected. I'll set up the broadband tomorrow as the Sky one is still connected.

[XRaySpeX]

Thanks! You're welcome :)! Glad I could be of assistance. Roll on midnight !

[Christopher_G]

Hi @ianfreeman 

Welcome to the community. 🙂

I see @XRaySpeX  has offered you some brilliant guidance here and I'm delighted to see that everything seems to be working as it should.

Let us know if you have any questions about your broadband.

Chris 🙂

[ianfreeman]

He was very helpful. My broadband is not yet working but hopefully it will be soon as Sky has now disconnected me. The home phone is fine. 

[ianfreeman]

And...it's now working fine! Well done EE - great start.

[XRaySpeX]

Ah, good! Well done!