by David-q1 Investigator
Investigator

Home broadband connection now very slow and patch - for last two days

Hello,

 

My previously working and reliable home broadband has slowed right down and cuts in and out. This has happened for the last 48-72 hours.

 

I use wireless devices and they are all affected the same.

 

Help would be appreciated.

 

Regards,

David

5 REPLIES 5
by David-q1 Investigator
Investigator

Re: Home broadband connection now very slow and patch - for last two days

DSL STATUS

This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.

STATUS
Configured Current
Line Status -- UP
Link Type -- Interleaved Path
Operation Mode Automatic G.992.1 (G.DMT)
DATA RATE INFORMATION
Upstream 448 (Kbps)
Downstream 8128 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 27.0 (dB) 11.7 (dB)
Line Attenuation 0.5 (dB) 2.5 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 12.1 (dBm) 7.8 (dBm)
Fast Path FEC Correction -- --
Interleaved Path FEC Correction 0 0
Fast Path CRC Error -- --
Interleaved Path CRC Error 0 0
Loss Of Signal Defect 0 0
Fast Path HEC Error STR -- --
Interleaved Path HEC Error 0 0
Error Seconds 0 0
STATISTICS
Received Data 5696235 (Kbits)
Transmitted Data 397058 (Kbits)

by David-q1 Investigator
Investigator

Re: Home broadband connection now very slow and patch - for last two days

SYSTEM LOG

This page shows various system events like administrator login/logout, broadband connection status.

System Uptime is: 33:19:01
Current Time/Date is: 10:29:39 21 Sep

by
EE Community Support Team

Re: Home broadband connection now very slow and patch - for last two days

Hi @David-q1

 

Welcome to the community. 🙂

 

I think @XRaySpeX will be able to help with this when logged in.

 

Please check out our broadband speed help page in the mean time.

 

Chris 🙂

by Grand Master
Grand Master

Re: Home broadband connection now very slow and patch - for last two days

Welcome to EE's Home Broadband Forum.

 

There's nowt wrong with your BB. It's running at full speed with no discons in 33 hours.

 

Therefore the issue could be:

  1. The WiFi within your home. This can be unreliable & variable. To the best outta BB you really need to be using Ethernet connections.
  2. Congestion at the exchange.
  3. Faulty router. Try factory resetting it.

1. Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.

2. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by David-q1 Investigator
Investigator

Re: Home broadband connection now very slow and patch - for last two days

Thanks for having a look Spex. There was a considerable change in speed and connection kept dropping. Speed tests were 2Mb... when working at all.

 

I found a contact number for EE who have investigated and there is a fault with the line between house and the exchange box. Openreach are down to fix in 2-4 days.

 

thanks, D

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.