by hebe4g Contributor
Contributor

Higher ping after transfer from SSE to EE

Hi

My account transferred yesterday from SSE to EE. While I'd say the the overal capacity has increased from about 65meg to 74meg, I have noticed the ping increase from 6MS before to more like 15ms. Furthermore, it does not make any difference whether I use the EE provided router/modem or my own.

 

Is this something that can be addressed? Or am I stuck with it?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Higher ping after transfer from SSE to EE

Um! A pretty uninformative router.

 

With BB there are 2 types of latency path: Either FAST or INTERLEAVED. Fast is normal mode, Interleaving can be applied to the line to help increase stability. Unfortunately this router does not tell you which you are on (most do!).

 

The ping to the BBC will typically be:

  • Fast Path: 5 -10 ms.
  • Interleaved Path: 15 - 20 ms.

Seems you must be on the latter. All you can do is give it time for the DLM to work out that your line is stable enough to switch it to Fast Path. Alternatively after about 10 days if it hasn't improved you could ask EE to do a DLM reset but BT OR will be loath to do that unless they are actually fixing a line fault.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
12 REPLIES
by
EE Community Support Team

Re: Higher ping after transfer from SSE to EE

Good Afternoon @hebe4g

 

Is this a fixed broadband connection?

 

Have you spoke with our technical team to see if there is anything further you can do?

 

Speak soon, 

 

KatieSmiley Happy

 

by Grand Master
Grand Master

Re: Higher ping after transfer from SSE to EE

What is your ping to bbc.co.uk ?

 

Please post your full router stats.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Higher ping after transfer from SSE to EE

Phoning CS after only 1 day with EE will only result in being told to wait the mythical 7-10 day stabilisation period.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by hebe4g Contributor
Contributor

Re: Higher ping after transfer from SSE to EE

Hi

Its about  15 as I said...

 

PING bbc.co.uk (151.101.64.81): 56 data bytes

64 bytes from 151.101.64.81: icmp_seq=0 ttl=55 time=15.618 ms

64 bytes from 151.101.64.81: icmp_seq=1 ttl=55 time=16.174 ms

64 bytes from 151.101.64.81: icmp_seq=2 ttl=55 time=17.695 ms

64 bytes from 151.101.64.81: icmp_seq=3 ttl=55 time=17.568 ms

64 bytes from 151.101.64.81: icmp_seq=4 ttl=55 time=17.809 ms

64 bytes from 151.101.64.81: icmp_seq=5 ttl=55 time=16.890 ms

bbc.co.uk 64 bytes from 151.101.64.81: icmp_seq=6 ttl=55 time=17.077 ms

64 bytes from 151.101.64.81: icmp_seq=7 ttl=55 time=16.968 ms

64 bytes from 151.101.64.81: icmp_seq=8 ttl=55 time=15.728 ms

64 bytes from 151.101.64.81: icmp_seq=9 ttl=55 time=212.980 ms

by hebe4g Contributor
Contributor

Re: Higher ping after transfer from SSE to EE

Exactly.

by Grand Master
Grand Master

Re: Higher ping after transfer from SSE to EE

Now if I can see your full router stats I may be able to explain that.

Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by hebe4g Contributor
Contributor

Re: Higher ping after transfer from SSE to EE

Sorry, yes, here is the log:

 

Product nameEE Smart Hub
Serial number1843004228
Firmware versionv0.00.24.06190-EE (Tue Jun 19 17:25:19 2018)
Board version1
Data sent / received1.5 MB / 10.4 MB
DSL uptime0 days 0 Hours 11 Mins 3 Secs
Data rate20.00 Mbps/78.75 Mbps
Maximum Data rate26.1 Mbps/91.6 Mbps
Noise margin (up/down)9.4/6.3
Line attenuation (up/down)16.8/16.0
Signal attenuation (up/down)16.6/16.0
Broadband usernamePRODUCTIONXXXXXXX
2.4 GHz wireless network nameEE-Hub-XXXX
2.4 GHz wireless channelSmart (Channel 6)
5 GHz wireless network nameEE-Hub-XXXX
5 GHz wireless channelSmart (Channel 48)
Wireless SecurityWPA
Wireless modeMode 1
FirewallDefault
MAC addressXx:XX:XX:XX:XX:XX
Software variant-
Boot loader 0.0.3-EE (Mon Dec  4 17:32:53 2017)
by Grand Master
Grand Master
Solution

Re: Higher ping after transfer from SSE to EE

Um! A pretty uninformative router.

 

With BB there are 2 types of latency path: Either FAST or INTERLEAVED. Fast is normal mode, Interleaving can be applied to the line to help increase stability. Unfortunately this router does not tell you which you are on (most do!).

 

The ping to the BBC will typically be:

  • Fast Path: 5 -10 ms.
  • Interleaved Path: 15 - 20 ms.

Seems you must be on the latter. All you can do is give it time for the DLM to work out that your line is stable enough to switch it to Fast Path. Alternatively after about 10 days if it hasn't improved you could ask EE to do a DLM reset but BT OR will be loath to do that unless they are actually fixing a line fault.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by hebe4g Contributor
Contributor

Re: Higher ping after transfer from SSE to EE

Thankyou for a highly informative reply. 

by Grand Master
Grand Master

Re: Higher ping after transfer from SSE to EE

Thanks! You're welcome Smiley Happy! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by hebe4g Contributor
Contributor

Re: Higher ping after transfer from SSE to EE

Incidentally, the ping has come right down to 6 all by itself. So the mythical 10 day thing is clearly true!

 

 

by Grand Master
Grand Master

Re: Higher ping after transfer from SSE to EE

Not really! The DLM is continually monitoring your line & has clearly decided your line is stable enough to cope with Fast Path.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
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