17-03-2017 02:26 PM - edited 17-03-2017 02:56 PM
I ran speed test on http://www.thinkbroadband.com/speedtest.html and it seems to be my internet connection has very high ping which is very annoying as I am now unable to use the service which I'm paying for.
Heres the result:
My router status is here:
Help me out please.
17-03-2017 04:59 PM - edited 17-03-2017 04:59 PM
17-03-2017 05:22 PM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
2. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
18-03-2017 11:49 PM
Runtime Code Versionv1.00.10.0001-OT (Thu Dec 11 18:40:57 2014)Boot Code Versionv1.00.10.0002-OT (Fri Aug 17 16:30:07 2012)DSL Modem Code VersionA2pD035b.d23iHardware Version1Serial NumberJ529106258LAN MAC Address5C:DC:96:9E:A4:58WAN MAC Address5C:DC:96:9E:A4:58Wireless MAC Address5C:DC:96:9E:A4:59
18-03-2017 11:58 PM
Sorry, not that page. Please navigate exactly this path: Advanced Settings/ System/ DSL Status.
19-03-2017 12:03 AM
19-03-2017 06:27 PM - edited 19-03-2017 06:28 PM
Does the phone work both ways? Do you get a dialling tone?
Your BB is a bit on the slow side but this doesn't explain the high ping.
What is the ping to BBC.co.uk?
19-03-2017 08:02 PM
I think it does, but i never use it. There's no dialling tone.
What do you mean by ping to bbc.co.uk?
Today once again, it was fine earlier during the day, and it suddenly went up to 130~ ms.
19-03-2017 08:19 PM - edited 19-03-2017 08:21 PM
Open a command window & issue the command ping bbc.co.uk and post results.
No dialling tone? You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual. It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.
19-03-2017 08:31 PM
Heres the ping to bbc.co.uk
Ping statistics for 220.127.116.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 38ms, Average = 20ms
So what should I give EE a call in this case?
19-03-2017 08:38 PM
Well, yes, as it looks as if you have a break in your phone line.