by nathan10 Investigator
Investigator

High Ping & Slow Speeds

Hey. I've been on EE for about a week or two, when we first got it we were getting around 20 MPBS on speedtest.net - Then we upgraded to 50 MBPS, it was 50 MPBS for few days. Now it's back down to around 20 MPBS.

 

It's not only that, in games I also have ping around 70-80 to servers 1 hour away from me (Oxford > London).

 

I've spoke to live support plenty of times, they just tell me to factory reset the hub, which I've done, and I still get these terrible speeds.

5 REPLIES 5
by Grand Master
Grand Master

Re: High Ping & Slow Speeds

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

 

4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

 

5. What's the tracert to BBC.co.uk & to your game server?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by nathan10 Investigator
Investigator

Re: High Ping & Slow Speeds

1. Don't have that option

2. https://www.thinkbroadband.com/speedtest/1559928875299453955

3.  Not sure our phone number

4. Same as 3

5.

C:\Users\Nathan>tracert bbc.co.uk

Tracing route to bbc.co.uk [151.101.64.81]
over a maximum of 30 hops:

1 4 ms 4 ms 4 ms 192.168.1.254
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 8 ms 8 ms 213.1.115.205
5 85 ms 39 ms 79 ms 213.1.79.54
6 11 ms 15 ms 59 ms 87.237.20.136
7 12 ms 11 ms 11 ms lag-107.ear3.London2.Level3.net [212.187.166.149]
8 13 ms 68 ms 12 ms FASTLY-INC.ear3.London2.Level3.net [212.187.192.202]
9 12 ms 72 ms 13 ms 151.101.64.81

Trace complete.

 

-

 

No idea how to check to game server

by Grand Master
Grand Master

Re: High Ping & Slow Speeds

  1. Why not? What router have you? All routers have connection stats. This info is essential to discussing your line and issues.
  2. ..... 
  3. Look in your MyEE for your phone number in a bill or under Your Plan  
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: High Ping & Slow Speeds

Hi @nathan10 

 

Your ping could be the server you are connecting to, traffic, their internet connection..etc. this is not necessarily EE line. 

 

Are you gaming over WiFi or are you wired to your router? Equally are you speed testing over WiFi or via ethernet?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by nathan10 Investigator
Investigator

Re: High Ping & Slow Speeds

Speedtesting & Gaming via Ethernet!

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