by comprop

High Ping Issue

I have had an intermittent problem with very high ping for a long time. I have had a new router, an engineer visit (found no internal problem - but fitted new front to the phone socket jic), changed from ip to adsl all to no avail. Previous calls to ee have been helpful recognised the problem and  suggested solutions. My latest call about the problem met with a response - you have a stable connection and very high speeds and no isp will guarantee ping times.


I'm not a gamer, I don't use p2p software or have a vpn, but this ping problem can last for more than an hour at a time or 10-15 secs. I live 800m from the exchange, there are no overhead power cables , my neighbours wifi doesn't interfere.


I have done numerous tracert and send print outs of ping times. 


Anyone got any ideas how to address this problem now.

by Grand Master
Grand Master

Re: High Ping Issue

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: and post the URL of your exchange page.


4. Post your ping to

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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