19-06-2017 12:35 AM
My EE connection has been an absolute nightmare recently. My main use for my connection is gaming, and streaming games. Random high pings over 2,000 ms basically make it worthless to me. I hope someone can help.
I'm getting these spikes regardless of what I'm playing, and other players on the same servers do not experience the same problem.
Router is already connected to the master socket, pc connected via ethernet. Two Android phones connected to the router wirelessly (the problem remains even if they are not connected), we don't use a home phone as it's not 1997.
Can we not attach images here?
19-06-2017 01:07 AM
Welcome to EE's Home Broadband Forum.
Well done with all that info. Your BB connection is fine. There's nowt there to account for it.
Now please post your tracert to your game server. Also the pathping to it.
19-06-2017 02:02 AM - edited 19-06-2017 02:03 AM
I have no idea how to do that, it's happening on multiple games, and I don't have the IP addresses. Is there a thread with info on that? I didn't see any mention of that in the other one?
How do I do a traceroute / pathping the following games?
Player Unknown's Battlegrounds
Last Man Standing
I'm getting the problems outside of games too. Both the attached ping tests were from different websites, and they both show the giant spikes in latency, so it's clearly not my connection to the individual games, it's happening gaming, and browsing.
19-06-2017 02:08 AM - edited 19-06-2017 02:09 AM
If you don't know the IP of any of your game servers you can't do my tests :(.
19-06-2017 02:20 AM
There is nowt we can do here about this but I suggest you petition the BB Team, using the so-called "email" form that you can use for BB: https://explore.ee.co.uk/broadband/email-us , to look into this & check out what its peering partners are doing to cause this.
19-06-2017 10:44 AM
Can't I just traceroute something else? The lag isn't just when gaming, I don't understand why I have to ping the games, when it's my connection that's the problem, not their servers.
Is there any benefit to using that form over just calling?
19-06-2017 11:38 AM
There's nowt wrong with your BB connection. It's the route taken from you to your game server that is the issue if you read the link I gave you. So only you can test that from your end.
What something else do you know gives this issue? Then tracert & pathping that.
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