09-09-2019 09:42 AM - last edited on 09-09-2019 09:53 AM by DanielPA
Yesterday I talked with your colleague,and now I don't understand still why not working my router,and I told I don't wanna new contract,to me not needed new router because I have,just needed to activate.
[mod edit: please do not post personal information on the public board. Thanks!]
09-09-2019 01:33 PM
Good Afternoon and welcome to the community @720106.
Is this a new line which has been installed?
When was your activation date?
What was advised when you spoke with our customer care team?
10-09-2019 08:27 AM
Thanks, for your message,but that problem it's fine already.
But 2 new "problem" 🙂
In the new contract my house number not correct. And today the EE deducted from my bank account a monthly fee, but for a few weeks I can't use my broadband.
Thanks for your help
Have a nice day
10-09-2019 10:28 AM