by andyosh Contributor
Contributor

Hi, my Network is no longer showing up on Windows devices, can anyone help?

It’s working ok on Mac devices. Could it be something to do with the 5G thing?

 

Thanks

 

Andy

18 REPLIES 18
by Grand Master
Grand Master

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

What 5G thing? Do you mean you have a Mobile BB router which runs over the 4G network?

Have you installed on Windows the Web Connector thing that comes on the device?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Hi and welcome to the community @andyosh

 

So we can try and assist, please may I know if you are using home broadband or mobile broadband?

 

@XRaySpeX could @andyosh be referring to 5ghz by any chance?

 

Many thanks,

 

Lee

by andyosh Contributor
Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Hiya, thanks for responding, it’;s home broadband

 

Andy

by
EE Employee

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Hi @andyosh

 

The 5G you have mentioned is this in relation to the 5GHz frequency on your router?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

What Windows versions? What Windows devices?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Hello @andyosh have you restarted both the router and the PC affected? Is it still connecting to the router even though it is not showing up in your device list anymore?

 

The 5ghz band is the frequency of your Wi-Fi connection, the other more common frequency being the 2.4ghz band. The shorter wavelength 5ghz band has less range than the 2.4ghz band so if you are using it then try moving closer to the router.

by andyosh Contributor
Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Yep that’s it thanks Lee

 

Andrew 

by Ace Contributor
Ace Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Using the 5ghz band should be no different to using the 2.4ghz band except you can not wander as far away from the router because of the shorter wavelengths.

 

Are you connected to the router now? Is it the EE BB router you are using?

by andyosh Contributor
Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Hi, thanks for responding. I’ve restarted everything but no luck. The PCs aren’t connecting and are only registering the 5GHz connection.

 

Andy 

by andyosh Contributor
Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Hi, I’m connected on my Mac and iPad only. I’m using the EE router that was sent to me

 

Thanks

 

Andy 

by Grand Master
Grand Master

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

So you mean the PC isn't connecting to the router over WiFi?

Have you tried Ethernet to see if that works?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

How far away is your Windows PC? Can you move it next to the router?

 

Press the intelligent wireless button on the top of your router to make it search for and choose the best channel then check your PC connection list again.

 

If you can access your router settings using your Mac or iPad here:

 

http://192.168.1.1

 

Then use this help page to check which band your router is set to:

 

http://ee.co.uk/help/phones-and-device/home-broadband/bright-box-2-wireless-router/bright-box-2-wifi...

 

It is unusual that your PC is only picking up the 5ghz connection and not the 2.4ghz connection it is usually the other way round.

 

Let me know if you need any help with the steps above.

by andyosh Contributor
Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Hiya, thanks for your help. I have tried everything you suggested and the PCs still don’t pick up either of the EE networks. Do I just need to change supplier?

 

Thanks

 

Andrew 

by
EE Community Support Team

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Hi @andyosh,

 

What happened when you tried using a wired connection?

 

Thanks

 

James

by andyosh Contributor
Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Hi James, haven’t tried that but I wouldn’t be able to use a hard connection on the PCs anyway as they are in different parts of the house from the router

 

Thanks

 

Andy

by
EE Community Support Team

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Thanks for confirming, @andyosh.

 

It may be worth having a chat with our technical support team to see if there is anything that they can do for you.

 

Let us know how you get on.

 

Chris

by andyosh Contributor
Contributor

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Thanks, I moved the router to another room and it started working on the PCs, however it disappeared again after a while, pressing the channel button on the bottom of the indicators on top of the router sometimes restores it for a short while..... Is this any help?

 

Thanks

 

Andy

by
EE Community Support Team

Re: Hi, my Network is no longer showing up on Windows devices, can anyone help?

Thanks for trying @andyosh.

 

If you press the Intelligent Wireless button, your router will use the channel with the best connection.

 

Chris

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